FAQ’s – Bio Sculpture Distribution & Training
We are excited about the changes happening at Bio Sculpture Australia, and the opportunities that will be made available to our lovely Bio Sculpture technicians across Australia. Below are some FAQ’s regarding these exciting changes – for more information, please feel free to contact us directly on our toll free number at 1300 BIO GEL (246 435).
GENERAL
Bio Sculpture is always looking at ways to provide superior nail care products and service offering to the industry. By merging the individual regional Bio Sculpture offices into a central distribution centre, it will allow Bio Sculpture to offer technicians promotions and services that were simply not possible before. This includes better promotions, loyalty programs and tailored training and workshops. Sydney was the chosen location given its central location and existing infrastructure in place.
As a Bio Sculpture technician you will receive better promotions, access to our soon to be released loyalty rewards program, more tailored workshop and educational programs, as well as exciting new product developments. All local training, workshops and world-class customer support will continue as normal.
We have tried to keep things business as usual, however some aspects of operations will be effected by the merging of our offices.
From 1 July 2017, all orders will be shipped from Bio Sculpture’s Head Office in Sydney. This means that there may be some changes to your delivery times – for more information on delivery please see the “ORDERS” section below.
Will this merger & relocation to Sydney impact the supply of Bio Sculpture products and/or training?
TRAINING
ORDERS
The process of placing an order remains the same. All orders can be placed via:
- Online at www.biogelshop.com.au
- Phone at (02) 8218 4500 or toll free at 1300 BIO GEL (246 435)
- Email at shop@biosculpture.com.au
Payment options remain unchanged. You are able to pay for your order via Visa or MasterCard, as well as direct deposit.
For Direct Deposit / EFT payments, please note the new bank details below:
Bank: Commonwealth Bank of Australia
Name: Bio Sculpture Gel
BSB: 062 259
Account: 102 657 50
Please note that orders are to be prepaid prior to dispatch.
Delivery times will vary depending on your location. Some areas may experience slightly increased delivery times due to warehouse operations moving to Sydney.
Estimated delivery times from 1 July 2017 can be found below:
There will no be change to current standard freight/shipping charges, however some remote areas may incur slightly higher rates. If you would like more information about freight charges, please contact us at shop@biosculpture.com.au or by calling 1300 BIO GEL (246 435).